At AirPlus International we bear responsibility for our customers, shareholders, communities, and each other by adhering to the highest ethical standards, which is reflected in the Code of Conduct that applies to AirPlus.

AirPlus encourages all employees and external Whistleblowers to report any suspected misconduct and compliance violations involving AirPlus’ business and provides protective measures to enable individuals to make a disclosure of such conduct or violation without fear of reprisal.

Staff members are encouraged to speak up through a variety of available channels, which are provided in our Intranet together with comprehensive information on how to raise concerns and suspicions.

Additionally, if you, as an external party, have reasonable grounds to suspect that our employees or individuals acting on behalf of AirPlus are committing compliance violations such as:

  • Bribery, corruption
  • Money laundering, financing terrorism and violation of embargoes and sanctions rules
  • Competition/ cartel offences
  • Corrupt activities and property offences
  • Compromising or violating human rights, or environmental damage
  • Violation of data protection regulations and IT-standards
  • Violation of other laws
  • Ethical misconduct

please use our below whistleblowing channels. Your information can help to identify risks at an early stage and avert sanctions and damage to our reputation.

You are not obliged to identify yourself when making a report. All information received will be treated confidentially and sensitively, in adherence to the provisions of the Regulation (EU) 2016/679 (General Data Protection Regulation) and applicable national data protection laws.

AirPlus protects the identity of the Whistleblowers as well as persons who are the subject of a report and other persons mentioned in a report to the full extent of applicable laws. If you have provided a contact option (for example, by setting up an anonymous postbox in the electronic whistleblowing system), you will receive a confirmation of receipt. Follow-up questions which may arise in course of the investigation of a report will be addressed via the same channel. You will then be informed of the progress in the processing of your report and of the outcome of the investigation.

Electronic Whistleblowing System

With the help of our electronic whistleblowing system, you can easily, safely and if you wish anonymously report an incident. The system enables you to send encrypted and secure messages to the Compliance Office.

Access to the system

External reporting channels of the authorities

Whistleblowers can also directly contact the external reporting channels . However, it should be noted that the investigation of the report and the implementation of the requirements of the applicable local laws in this case is the sole responsibility of the external reporting office. AirPlus cannot assume any responsibility or guarantee any protective measures in this respect.

List of external reporting channels

国家 & 语言

从列表选择国家和语言

欧洲

Poland
Portugal
Slovakia
Spain
Sweden
丹麦
保加利亚
克罗地亚
匈牙利
卢森堡
奥地利
意大利
拉脱维亚
挪威
捷克共和国
法国
爱尔兰
爱沙尼亚
立陶宛
罗马尼亚
芬兰
英国
马耳他

美洲

Argentina
Brazil
Canada
Costa Rica
Dominican Republic
El Salvador
Guatemala
尼加拉瓜
巴拿马
美利坚合众国

亚太区

Hong Kong (China)
Indonesia
Singapore
South Korea
印度
新西兰
日本
泰国
澳大利亚
菲律宾
马来西亚

中东

Israel
阿拉伯联合酋长国

非洲

South Africa