Privacy Statement for AirPlus’ Website
Privacy Statement Call Recording at AirPlus Corporate Card Customer Service Center
Privacy Statement for AirPlus’ Products
Privacy Statement Video Surveillance (valid for Germany only)
Privacy Statement Business Partner Due Diligence
Below is an overview of how your personal data is processed when you visit AirPlus’ website.
With this Privacy Statement, Lufthansa AirPlus Servicekarten GmbH (Dornhofstraße 10, 63263 Neu-Isenburg, Germany) (hereinafter, “AirPlus,”) would like to inform you about how your personal data is processed as part of AirPlus’ online offerings. You can access AirPlus’ online offerings directly at airplus.com (hereinafter, “this Website”).
In the context of this Privacy Statement, the term AirPlus Group refers to Lufthansa AirPlus Servicekarten GmbH (Germany), AirPlus International Srl (Italy), AirPlus International Ltd (UK), AirPlus International SA/NV (Belgium), AirPlus International Inc (U.S.A.)., AirPlus Payment Management Co., Ltd (China), AirPlus Int. Soluções de Pagamento (Brazil) and AirPlus International AG (Switzerland).
AirPlus processes personal data in compliance with the provisions of the EU’s General Data Protection Regulation (hereinafter, “GDPR”).
AirPlus processes personal data to meet its contractual obligations under Article 6 1 p. 1 b) of the GDPR. These obligations include, but are not limited to,
AirPlus processes your data to comply with its legitimate interests under Article 6 1 p. 1 f) of the GDPR. These legitimate interests include, but are not limited to,
AirPlus processes your data based on your consent under Article 6 1) p.1 lit. a) of the GDPR. This processing includes, but is not limited to, dispatching AirPlus Group newsletters which offer
If you participate in any Webinars, your consent includes your agreement to the evaluation of your participation.
AirPlus also processes your data to meet its legal obligation under Article 6 1 p. 1 c) of the GDPR. These obligations include, but are not limited to,
This Website uses small text files, referred to as cookies, which web portals save on visitors’ computer systems (computer, tablet or smartphone). Cookies can be used to store personal data. You can set your browser to prevent your activities from being traced through cookies (do-not-track, tracking protection list) or to prohibit third-party cookies from being stored in general. To object to the use of some web tracking solutions, you also will be required to set cookies. Because deleting all the cookies (automatically or manually) means deleting opt-out cookies as well, you may need to re-execute the opt-out functions you executed in the past.
AirPlus wants to offer you the opportunity to make informed decisions regarding cookies that are not mandatory for using the technical functions of this Website.
AirPlus differentiates between cookies that are mandatory for using the technical functions of this Website, and optional cookies.
To enable you to adjust your data protection settings for your visit to this Website in an individualised manner, AirPlus offers you the opportunity to define your preferences in these four categories: Operational Necessity, Statistics, Convenience and Personalization. The full scope of this Website will be available to you even if you object to the setting of cookies.
1. Operational Necessity category
Cookies in this category are mandatory for operating this Website and providing the functions thereof, for example, language selection and Portal login.
2. Statistics category
To continue enhancing its offerings and Website, AirPlus captures data to prepare statistics and conduct analyses. AirPlus uses the cookies in this category, for example, to determine the number of visitors to and the user-friendliness of specific pages of this Website and to optimise AirPlus-related content.
3. Personalization category
Cookies in this category are used to provide you with personalized content that matches your interests so that AirPlus’ offerings are particularly relevant to you.
To be able to adjust its advertising so that it is relevant to you and matches your current interests, AirPlus wants to draw conclusions concerning your current interests based on your visit to AirPlus pages and on your browsing behaviour. AirPlus uses third-party cookies and creates pseudonym usage profiles to address visitors returning to this Website (retargeting, remarketing) and to measure conversion rates. These third-party cookies and usage profiles then are analysed for advertising and monitoring purposes; they cannot be used to identify individual visitors.
AirPlus uses advertising cookies, for example, to
AirPlus uses the following cookies including third-party cookies:
View and change cookie settings
AirPlus uses the following companies to collect data for the provision of usage-based online advertising. The tools used for tracking and remarketing are categorised as follows:
On our website, we use the conversion tracking technology and the retargeting function of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (hereinafter, “LinkedIn”).
This technology helps display personalized ads on LinkedIn to visitors of our website. In addition, it provides us with the opportunity to create anonymous reports regarding ad performance and information on website interaction. To this end, the LinkedIn Insight tag which connects to the LinkedIn server has been incorporated into our website provided you are logged into your LinkedIn account when you visit our website. The LinkedIn Insight tag facilitates the collection of data concerning visits to our website including the URL, referrer URL, IP address, device and browser characteristics (user agent), and time stamp. IP addresses are truncated or (if used to reach members across devices) hashed.
LinkedIn does not share any personal data with us; it only offers reports (in which you are not identified) on the website target group and on ad performance. Moreover, LinkedIn offers retargeting for website visitors and the resulting data helps us display targeted ads outside of our website without identifying you. In addition, we use data which does not identify you to improve the relevance of ads and to reach members across devices.
If you have given your consent, this website uses Google Analytics 4, a web analytics service provided by Google LLC. The controller for users in the EU/EEA and Switzerland is Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google").
Nature and purpose of the processing
When collecting data, Google Analytics 4 does not log or store IP addresses.
Analytics drops any IP addresses that it collects from EU users before logging that data via EU domains and servers.
We use Google Signals. This allows Google Analytics to collect additional information about users who have personalised ads enabled (interests and demographics) and ads can be delivered to these users in cross-device remarketing campaign.
During your website visit, your user behavior is recorded in the form of "events". Events can be:
Purposes of the data processing
On behalf of the operator Google will use this information to evaluate your use of the website and to compile reports on website activity. The reports provided by Google Analytics 4 serve to analyze the performance of our website and the success of our marketing campaigns.
Recipients of the data are/may be
Third country transfer
For the USA, the European Commission adopted a news adequacy decision on 10 July 2023. Google LLC is certified under the EU-US Privacy Framework. Since Google servers are distributed worldwide and a transfer to third countries (for example to Singapore) cannot be completely ruled out, we have also concluded the EU standard contractual clauses with the provider to establish an appropriate level of data protection in those countries.
The data sent by us and linked to cookies are automatically deleted after 14 months.
The maximum lifespan of Google Analytics cookies is 2 years. The deletion of data whose retention period has been reached occurs automatically once a month.
The legal basis for this data processing is your consent pursuant to Art.6 para.1 p.1 lit.a GDPR and § 25 para. 1 p.1 TTDSG.
Withdrawal of Consent
You can withdraw your consent at any time with effect for the future by accessing the cookie settings and changing your selection there. The lawfulness of the processing carried out on the basis of the consent until revocation remains unaffected.
You can also prevent the storage of cookies from the outset by setting your browser software accordingly. However, if you configure your browser to reject all cookies, this may result in a restriction of functionalities on this and other websites. You can also prevent the collection of data generated by the cookie and relating to your use of the website (including your IP address) by Google, and the processing of this data by Google, by not giving your consent to the setting of the cookie.
b. Customer Portal
You can register on our customer portal to use additional features. We use the data you enter to do this only for authentication purposes. The required information requested during the registration process must be provided in full. Otherwise, we will reject the registration.
We will use the e-mail address provided during the registration process to communicate with you regarding important changes that concern things like the range of products and services we offer or changes that are necessary for technical reasons.
Within the scope of operation of the AirPlus app, we process your personal data to provide you with various features relating to your AirPlus Account after you install the AirPlus app on your smartphone. The AirPlus app mainly provides the same features as the portal. For example, you can use the app to manage your data and review them at any time.
c. Identification Portal
When you use AirPlus’ Identification Portal, AirPlus processes only the data you enter into the Identification Portal to meet its obligations under anti-money laundering laws, namely to identify the person acting on behalf of AirPlus’ contracting partner when entering into an agreement or to prevent money laundering and terrorism financing.
After you have entered your data and verified your e-mail address, a personal identifier (hereinafter, “PID”) will be created. The personal data provided by you will be stored in connection with the PID together with the additional data collected during identification by the entity you selected. If you enter into additional agreements with AirPlus in the future, entering your PID will suffice; you will not need to undergo the identification process again.
d. Contact form
On this Website you have the opportunity to communicate with AirPlus through a contact form. To be able to respond to your requests, AirPlus will collect the information you provided concerning the form of address, your last name, first name and e-mail address. If you provide your telephone number and check the Call-back box, AirPlus will be happy to call you in response to your requests. You are free to provide additional data to facilitate the allocation and processing of your requests by AirPlus.
All data collected in contact forms will be used exclusively to respond to your requests. To this end, your requests along with your data may have to be forwarded to the AirPlus company in charge of supporting you as a customer.
If you submit a request via a contact form, AirPlus will save the information you provide in the form, including your contact information, to process your requests and, if applicable, to answer any follow-up questions you may have. AirPlus will not disclose this data to third parties.
You can subscribe to the AirPlus Group’s newsletter in the Newsletter section of this website.
The AirPlus Group’s newsletter provides you with
AirPlus processes the data you provide for dispatching AirPlus Group newsletters to you only with your consent. Your consent applies to the processing of personal data you provide including, but not limited to, your
AirPlus uses the double opt-in process to confirm your subscription and your consent. AirPlus saves your confirmation as documentation and proof of your consent.
Your consent is obtained so AirPlus can process your personal data to dispatch the AirPlus Group newsletters and can customize the newsletters to meet your needs. To enhance its newsletter service continuously and to provide you with content tailored to your interests, AirPlus will evaluate your use of the newsletters in a statistical and individual manner (e.g., open and click rates). This means, for example, that AirPlus can obtain information regarding your special interests from the content on which you click in the AirPlus Group newsletters.
The AirPlus Group reserves the right to discontinue its dispatch of newsletter at any time.
If you participate in Webinars, your consent includes your agreement to the statistical and individual evaluation of your participation in any Webinars in which you do participate including, without limitation, how much attention you pay to the material offered and your level of satisfaction. This means AirPlus can determine at what time you leave the Webinar. Also, AirPlus can detect at any given time whether you are participating in the Webinar actively in a separate window or whether the Webinar is running in the background. Based on the results, AirPlus can determine when a Webinar participant’s interest diminishes. AirPlus uses this information to improve the contents, structure, and design of its Webinars continuously.
You can revoke your consent at any time with immediate effect. To do so, please note the information in the section titled Revoking your consent.
Your personal data will be erased once it is no longer needed for the purpose intended. Subject to legal regulations, AirPlus will store your data until the legal retention period expires. Depending on the legal basis, retention periods typically are between six and 10 years. In addition, your data will be stored until the legal statute of limitations expires (typically, three years) provided storing your data is required for asserting, exercising or defending legal claims. After this date, the respective data will be erased routinely.
Your personal data may be shared with persons in the categories specified below for the purposes described in this Privacy Statement and for the respective legal reasons (fulfilment of agreements, legitimate interests, consent, or legal obligations):
1. Data processors
Carefully selected partners who deliver services on behalf of AirPlus will be involved in the processing of your data. These service providers only will handle your personal data as data processors on behalf of AirPlus and according to AirPlus’ instructions.
AirPlus uses service providers in the following categories:
For details regarding the transmission of data to service providers located in countries outside the European Union or the European Economic Area (hereinafter, “Third Countries”), please refer to the section titled Transmission of your data to Third Countries.
2. Third parties
AirPlus also may share your personal data with reliable third parties that support AirPlus with the provision of this Website, the Customer Portal, the Identification Portal and contract documents provided these third parties undertake to treat your personal data confidentially and to comply with the GDPR.
In addition, AirPlus may share your personal data with third parties in the following categories:
3. Transmission of your data to Third Countries
Your personal data will be transmitted to Third Countries only within the scope required to meet the respective purposes (e.g., reporting obligations under tax laws). Before personal data is transmitted to a processor or a third party in a Third Country, AirPlus will ensure that a GDPR-compliant transmission mechanism is in place (e.g., the sample clauses regarding the transmission of personal data to Third Countries provided by the European Commission). To obtain a copy of the applicable guarantees, please contact AirPlus at the information available under Contact at the end of this Privacy Statement.
1. Data subjects’ rights
Every data subject has the right to information under Article 15 of the GDPR, the right to correction under Article 16 of the GDPR, the right to erasure under Article 17 of the GDPR, the right to restrict the processing of data under Article 18 of the GDPR, the right to object under Article 21 of the GDPR (find more information in the section titled Your right to object under Article 21 of the GDPR), the right to portability of data under Article 20 of the GDPR, and the right to lodge a complaint with a supervisory authority under Article 77 of the GDPR, in particular, the supervisory authority responsible for your habitual residence or your country or the supervisory authority responsible for AirPlus named below:
Data Protection Officer of the State of HesseGustav-Stresemann-Ring 165189 WiesbadenGermany
E-mail: firstname.lastname@example.org Telephone: +49 611 1408 – 0
If you wish to exercise your rights, please contact us at:
Lufthansa AirPlus Servicekarten GmbHData Protection Officer, JX LDDornhofstraße 1063263 Neu-IsenburgGermany
You can revoke your consent to AirPlus processing your personal data at any time. Please note that your revocation will apply to the future only and will not concern any past activities or processing.
To revoke your consent to receiving AirPlus’ newsletter, please click on the Unsubscribe link included in each newsletter. In addition, you can contact AirPlus at the information indicated below under Contact.
You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data which is based on Article 6 1 f) of the GDPR, including profiling based on those provisions. Your objection notice does not need to be in a specific form. Please contact AirPlus at the information indicated below under Contact.
This Website includes several social media functions including, but not limited to,
As part of its online offerings, AirPlus offers you the opportunity to distribute and recommend content in social media. When you visit this Website and use the recommendation functions, AirPlus will share the URL with the social media you selected.
This Website includes the following social media plug-ins equipped with the two-click solution:
With the two-click solution, your data will not be transmitted to the respective social media network company until after the respective plug-in button has been activated (consent).
To this end, this Website uses the social sharing button developed as part of c’t magazine’s Shariff project to protect visitors’ privacy against prying social media such as Facebook, Twitter, YouTube, Xing or LinkedIn. To share pages with friends, visitors only need to click on the Shariff button.
Thanks to the Shariff button you can use social media without unnecessarily compromising your privacy. Shariff replaces the conventional share buttons offered by social media and protects your browsing behaviour from prying eyes. Nonetheless, you only have to click the button if you want to share information.
Conventional social media buttons transmit your user data to the social media every time you access their pages and provide precise information regarding your browsing behaviour (user tracking) even if you are not logged in or have joined the respective social medium. In contrast, the Shariff button only establishes direct contact between the social medium and you, the visitor, when you actively click the button. In this way, Shariff prevents you from leaving a digital trace on every page you visit.
Please note that AirPlus has no knowledge of or influence on how social media handle information you shared and whether this information is provided to other websites. AirPlus suggests that you read the respective data protection notices carefully.
If you have any questions regarding data protection in connection with this Website or the services offered through this Website, please contact AirPlus’ Data Protection Officer at
If you contact us by e-mail, your communications will not be encoded.
In addition, you can contact AirPlus via the contact form or AirPlus’ social media pages.
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