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Call Us

If you have any questions or need more information, please call the AirPlus Service team.

Hotline for Cardholders of AirPlus Corporate Card
(For support, queries, lost and stolen cards)
+44 (0) 208 175 2855

Hotline for Corporates:
+44 (0) 208 994 4725

For our corporate and prospective customers

You can reach our AirPlus Service Teams via our contact form.

For our cardholders:

Please use this contact form to contact our AirPlus Service Team for cardholders.
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Safe and secure payment methods for business travel:Reduce fraud and maintain control over your programme

Fraud protection.

You can rest easy that your travel payments are being looked after by one of the most secure providers in the business. We take fraud protection seriously and as such, our products come with industry leading security measures.

With all AirPlus products you benefit from a highly secure payment platform which is fully PCI DSS (Payment Card Industry Data Security Standard) compliant. Additional security is provided by restricted merchant categories limiting payment to travel providers.

Data security.

AirPlus ensures you receive the utmost data security and control. All of your company and employees travel data is in safe hands. You can rely on the most expert handling and processing of your data irrespective of whether we refer to your credit card data or our online product services.

Market-leading control over your corporate card programme.

AirPlus offer a market-leading level of control over cardholder spend, allowing programme administrators to set controls on cards within their corporate card programme. They can set controls on:

  • Card limits – in addition to the usual limit settings, daily or weekly limits can also be set. Limits per transaction can also be imposed.
  • Location – spend can be locked down to specific regions or countries.
  • Merchant category – spend can also be blocked to particular categories.
  • Cardholder not present transactions (online and telephone transactions) can be completely blocked, which is where the majority of fraud occurs.

Virtual cards – a secure way to pay.

Virtual Cards (AirPlus A.I.D.A. Virtual Payments) are also proving a useful tool for countering credit card fraud. Virtual cards work by generating one-off, single-use card numbers that can be used to pay for any travel bookings and travel expenses, and complement the existing lodge account, purchasing card and travel and expense card.

They expire after one use and can only be used by the person named. The card number is only distributed to one person. Additional controls can also be added when a virtual card is generated from AirPlus including:

  • Time restrictions on when the card can be used from and to
  • Currency restrictions
  • Merchant categories can be selected so that the card number can only be used for travel, hotels, car hire etc.

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