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Striving for the highest possible level of service
We at AirPlus strive to provide the highest possible level of service and maintain a healthy customer relationship at all levels. We recognize that there may be instances when these standards are not met. In these cases, we want to handle each complaint in a timely, fair and acceptable manner.
The steps below show you what to do if you are dissatisfied with the service we have provided and wish to make a complaint regarding AirPlus International, our services, products or any individual working for AirPlus.
Our responsibilities
What to do if you wish to make a complaint
We want to resolve your complaint as soon as possible. In order to do this, we would be grateful if you could provide the following details:
What we will do
If you are still dissatisfied
If you remain dissatisfied with the proposed outcome you receive from us, you have the right to refer your complaint to the Financial Ombudsman Service if your business is eligible for this service. The Financial Ombudsman Service will determine your eligibility based on your group company structure and its financial data. You can find out more information about this here .
The Financial Ombudsman Services provides a free, independent service for resolving disputes. You can find out more about how to complain here .
Positive action on complaints
We value your feedback. Letting us know when you are unhappy with our service gives us the opportunity to put matters right for you and to improve our service for everyone.
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