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FAQs about A.I.D.A.

An A.I.D.A. number is a 16 digit MasterCard number generated by the A.I.D.A. software for the sole use of AirPlus registered users. This number enables AirPlus registered users to pay for T&E transactions that do not accept the AirPlus Company Account as a form of
payment but do accept MasterCard. The A.I.D.A. number is valid for 6 months. A separate number is generated for each individual transaction, acting as a unique identifier to the AirPlus Company Account.

An A.I.D.A. number can be used to pay for any T&E purchases accepting MasterCard where the AirPlus Company Account is not accepted as a form of payment. This applies to all transactions for low cost carriers, hotels, rail and car hire, where virtual and third party payment is accepted.

All travel agents, travel managers and single users currently registered with AirPlus in the countries where A.I.D.A. (UK, Switzerland, the Netherlands and Italy) is available are able to use the A.I.D.A. software.

If your travel agent is not already aware of the A.I.D.A. functionality please ask them to contact the AirPlus regional office for support. They can register themselves with the AirPlus Portal if they haven’t already and then easily download the service once set up.

There are two versions of the A.I.D.A. software available, the Desktop Version and the Website Version. The user can download the Desktop Version by logging in to the AirPlus Portal and clicking on the Download button which then only takes a minute to install. The Website Version is automatically available to the user via the AirPlus Portal. No downloading is required. The user simply clicks on the A.I.D.A. number generation button. Many booking engines, hotel booking agencies and travel agencies have A.I.D.A. integrated into their systems for a more seamless process. For a list of these or for user support and queries please contact your regional office.

The Desktop Version allows easy access to the A.I.D.A. functionality without having to log into the AirPlus Portal every time the user wishes to generate a number. The Desktop Version also pre-populates the online payment forms with payment detailsincluding the A.I.D.A. Number and address. Additionally, the A.I.D.A. Desktop Version will automatically launch from the system tray, displaying a login screen to the user, on many sites where the online merchant does not accept AirPlus Company Account numbers but does accept MasterCard.

The Website Version of the A.I.D.A. Client is ideal if you are on a remote computer and do not wish to download the software. The Website Version is easily accessed via a single sign-on to the AirPlus Portal.

You can simply use your existing AirPlus Portal log-in details (company, username, and password) and your AirPlus Company Account number and Expiry Date in order to access the service. You do not need a separate A.I.D.A. Username and Password.

Hardware Requirements
The following hardware requirements are recommended: 133 MHz or higher Pentiumcompatible CPU 128 MB RAM 2 MG Hard disk space 56K Modem (for internet access)

Software Requirements – Desktop Version

Operating Systems:
- Windows 98
- Windows ME
- Windows 2000
- Windows XP

Browser Versions:
Internet Explorer 5.5 or greater

Flash Version Versions:
6.0.79 or greater

Existing AirPlus registered users can use the A.I.D.A. functionality once they have signed up for the service via the AirPlus Portal. Users will then have the opportunity to downloadand install the Desktop Version of A.I.D.A. Client onto their Computer. The downloadservice contains a Download Guide and a start button to “Start Download”. Upon successful download, the user will be directed to “Run” this file. This will initiate the A.I.D.A. installation process. Users should accept the default parameters suggested during the download and installation steps.

After successful installation of the A.I.D.A. software, a Start Menu item will be added to the user’s Windows profile to launch the A.I.D.A. pop-up. An icon will also be added to the system tray which will appear each time the user starts their computer.

Due to the increased security features in Windows XP Service Pack 2, Microsoft disables all ActiveX components by default. Even if the user’s security setting is set to Medium, Internet Explorer will not let the user download the ActiveX component that is required for
the A.I.D.A. Desktop installation. If the user gets the error message, they will need to enable the "Automatic prompting for ActiveX controls" option in the Internet Explorer Security Settings. This can be achieved by following the steps below: Step 1: Open Internet Explorer, select Tools and then Internet Options, this will open a window. Select the Security tab (as per the screenshot below)


Step 2 – Click on the Custom Level button. This will bring up the following screen


Step 3 - Click the Enable button under Automatic prompting for ActiveX controls whereby a warning message will be displayed saying “Are you sure you want to change the security settings for this zone” Click Yes. You should now be able to download the A.I.D.A. Client without any problems.

The most likely reason for these errors is that the user is not an administrator on the computer on which he/she is attempting to download and install the A.I.D.A. Desktop Version. The user will need to contact their in-house IT helpdesk who can provide the necessary permission to enable the copying of these files to the computer hard disk.

The following list details standard troubleshooting steps that users can follow in the event where they have difficulties in downloading the Desktop Version of the client:

  • Verify that your machine has the correct hardware and software requirements to support the download and installation
  • Ensure that you have sufficient privileges to install the software
  • Ensure that all other programs are closed before you attempt to install A.I.D.A.
  • Check there isn’t a personal firewall that may be interfering with the download and installation process
  • Check there aren’t any “hidden” programs running in the background. To do this, open the task manager by hitting ctrl + alt + del on the keyboard and close down all applications running in the background
  • If you have access to another computer, try installing the Desktop version on that computer to verify it is working

An un-installation process will be created during the installation of the client. This will be accessed via the Add/Remove Programs function within the Windows Control Panel.

Hardware Requirements - The following hardware requirements are recommended: 133 MHz or higher Pentium-compatible CPU 128 MB RAM 56K Modem (for internet access)

Software Requirements – Website Version

Operating Systems:
Windows 98
Windows ME
Windows 2000
Windows XP

Browser Versions:
Internet Explorer 5.5 or greater
FireFox 1.0 or greater
Netscape 7 greater

Flash Version Versions:
6.0.79 or greater

Pop-up blockers are a feature of Windows XP Service Pack 2. When you install SP2, the Pop-up Blocker is activated in the Internet Explorer and set to the medium setting. This means the Internet Explorer will block most automatic pop-ups.

The default settings for the pop-up blocker allow you to see pop-ups that are opened when you click a link or button on a Web site. The Pop-up Blocker will also make a sound and show the Information Bar when a pop-up is blocked. You can adjust these settings so that the Pop-up Blocker works the way you want it to.

To change Pop-up Blocker settings:
Open Internet Explorer
On the Tools menu, point to Pop-up Blocker and then click Pop-up Blocker Settings


Internet Explorer Tools menu
To see the pop-up windows from the AirPlus Web site, type the address (or URL) of the site in the Address of Web site to allow box and then click Add


If this error appears, the problem is more than likely connectivity related. The user should check that they have no problem with their Internet connection (by going to another website) or their proxy settings. The user should also try to access the Website Version from another machine to verify if the problem is with the A.I.D.A. connection or the computer connection.

For Desktop Versions, the user will need to authenticate themselves using their Company Name, Username and Password.

For Website Versions of the A.I.D.A. Client, the user will be automatically logged in to A.I.D.A. once they have successfully logged into the AirPlus Portal. They then click on A.I.D.A. number generation via the Credit Card Management feature.

You can use the A.I.D.A. product on one or more computers. As a general guideline, if you use multiple computers, it may be more convenient to use the Website Version of the A.I.D.A. Client as this does not require you to download any software.

Desktop Version
Once the user has been authenticated by entering their company name, user name and password, they will be required to enter the AirPlus Company Account Number and expiry date. The user can select a previously used Company Account Number from the drop-down menu or enter a new number. The Company Account information is submitted for verification. If verification is successful, the user is prompted to complete the relevant descriptive billing information (DBI) fields displayed. Once the billing information is submitted by the user, the A.I.D.A. software will request a Credit Card number. The following will then be displayed to the user:

  • A.I.D.A. Number
  • Expiry date
  • CVC2
  • Address Verification Data.

Website Version
Since the user is already required to sign into the AirPlus Portal in order to access the Website Version, the user is not required to re-authenticate their username and password. The user will simply need to input their AirPlus Company Account Number and expiry date and follow the same steps as the Desktop Version.

Yes, a new A.I.D.A. Number needs to be generated for every purchase.

If you have selected the wrong Company Account number you still have the chance to change the number as long as you haven’t generated the A.I.D.A. Number by selecting the option: ‘Change Company Account Number’. If you have already generated an A.I.D.A. number it can just be discarded and a new one against the correct account number.

The Website Version of the A.I.D.A. Client has the facility to view Transaction History. On selecting this option, the user will be prompted to input their AirPlus Company Account Number. The user will then see their transaction details for the previous 6 months.

A.I.D.A. Numbers expire after 6 months, at the end of the 6th complete month.

Users who forget or lose their Username or Password should contact their AirPlus Regional Office so a new one can be generated.

The pop-up will automatically close once the payment and billing information is confirmed. If you are a travel agent, the pop-up will minimize to the system tray once the payment and billing information is confirmed.

Users cannot change their personal information via A.I.D.A.

A.I.D.A. is offered exclusively to AirPlus customers and their Travel Agencies. It is not possible to use A.I.D.A. without an AirPlus Company Account. Each A.I.D.A. Number that is generated is linked to a specific Company Account.

A few payment pages do not support the automatic pop up. You can open A.I.D.A. by clicking on the A.I.D.A. icon on your PC. After the A.I.D.A. number is generated you can use drag and drop to fill in the payment page or copy and paste if using the Website version.

Some airlines, hotels or Car rentals request a plastic card at check in. You should confirm the T&Cs of the service provider at the time of booking and ensure an alternate payment method is used in such cases.

The DBI fields shown in A.I.D.A. have a default name which can be different to the names shown on the customers invoice or in your profiles. Please call your local support team who will assist you and supply you with a translation sheet.

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