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FAQs about your career with AirPlus

We are looking for employees who distinguish themselves with top technical skills and social competence. We welcome applicants who want to contribute to the success of our company with initiative and responsibility and who consider a job with a company that operates internationally as a personal challenge.

Our need for skilled workers is great, however there are many positions where specific know-how can only be learned “on-the-job”. We welcome a wide variety of experience, perspective and competence in our staff. Career switchers are certainly welcome to apply.

Please send us your application with the usual documents. These include:

- Cover letter mentioning which position particularly interests you and how you learned of the vacancy,
- All relevant references

If you are applying to us on your own initiative, please note in your cover letter the field that most interests you, so we can be sure your application gets to the right person.

Please send your application to our head office and note on your application that you are interested in different fields. In order for your application to reach its recipient as soon as possible, information on your main interest obviously should not be missing. Do you have alternative areas of interest? Then tell us about them, too!

We are happy to receive your application electronically. In order to be able to read and evaluate your documents without any problems, please heed the following requirements:

- Please send your documents using the following formats: PDF, JPG, GIF, TIF – or DOC or PPT
- In order to ensure we receive your application portfolio in its entirety, please be sure your documents do not exceed a total of 2MB
- We would prefer to receive your documents in a compact format, for example as a ZIP file

You can send your application via email to Please heed the requirements (see “What should I be aware of when sending my application electronically?)

Prefer the classic postal route? Send your application to:
Lufthansa AirPlus Servicekarten GmbH
Human Resources
– International Recruitment –
Postfach 15 52
63235 Neu-Isenburg

Several days after your application has arrived, you will receive confirmation that we have received your application safely. Generally, you can expect an invitation for an interview or a rejection within six weeks. Should the preliminary round of selection last longer, please just send us a quick mail so that we can inform you of the status of your application:

Please understand that in compliance with new legislation, should your application not be accepted, we can no longer give a reason why we decided in favour of another applicant.

At AirPlus we like to meet our candidates. During the initial meeting you will undergo a psychometric performance test. This measures to what extent an applicant is suited to a particular job with us. Company appointed psychologists are available to advise applicants in their career choice, thereby giving your decision for AirPlus and our decision for you a solid foundation. Finally, there is an opportunity for interviews with the departments you want to learn more about and where you can clarify any remaining questions.

You should plan an entire day for our first meeting.

Yes! Your costs will be reimbursed (please confirm before travelling). Simply send us your receipts.

We would like to make it as easy as possible for our new employees to get started. For this reason a coach is placed at your side during the introduction phase, who is responsible for your initial on-the-job training. Plus, we offer you – in addition to an extensive introduction to all business areas – the possibility of observing colleagues while at work.

Our employees represent our greatest potential. Nurturing their capabilities and skills is of great importance to us. At AirPlus all paths are open – no matter in which area you want to work. We actively support our staff’s development and welcome internal changes.

We currently have more than 750 employees – most of them at our headquarters in Neu-Isenburg and spread throughout Germany as sales representatives. 80 employees already work for us outside of Germany – in the United Kingdom, France, the Netherlands, Belgium, Spain, Portugal, Italy, Switzerland, South Africa, Singapore, USA, China – and our staff keeps on growing!

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