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Important security advice


Recently, an increasing number of fraudulent emails have appeared on the Internet, asking people for their personal, credit card or bank details. The sender appears to be a bank, a credit card company or another organisation considered to be trustworthy. BEWARE - THESE EMAILS ARE FORGED. This scam is called “phishing” and is derived from “password” and “fishing”.

We would like to point out that neither we, nor our partner banks and credit card organisations would ever send you emails asking for any personal or confidential details. The forged emails in question can look extremely professional, sometimes using entire forged websites to fool you. Should you ever receive such an email, please do not respond to it in any way. These e-mails are spam.

Cases involving AirPlus as the supposed sender have not been reported so far. All the fraudsters use a similar procedure, asking the cardholder to give details about themselves, their bank and / or credit cards. The alleged purpose may be to confirm your data, which has been lost and they wish to recover. They may also claim that your credit card has already been misused and your information is now needed to track down further criminal offences. Even sender’s details who are known to you, i.e. a company or a person you trust might be forged.

Recently, phishing has also been attempted by telephone, using a similar approach to secure a cardholder’s details.

Please note the following advice against phishing:

  • Under no circumstances answer any e-mails enquiring about personal data or your corporate card number.

  • Do not fill in any documents sent with such e-mails.

  • Do not open any links contained in such e-mails.

  • If in doubt, always contact the sender, or AirPlus, by other means.

  • Check your transaction statement as soon as possible and immediately notify AirPlus of any irregularities. As a cardholder you are protected against this sort of misuse

  • Do not use easily guessable Internet passwords such as names or dates of birth. Professional hackers can relatively easily circumvent these

  • Use different passwords for your personal banking and other online accounts

  • Never send your passwords via e-mail

  • Destroy all sensitive documents no longer needed (card statements, letters with personal data, such as PIN, etc.)

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