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If you have any questions or need more information, please call the AirPlus Service team.

Hotline for Cardholders of AirPlus Corporate Card
(For support, queries, lost and stolen cards)
+44 (0) 208 175 2855

Hotline for Corporates:
+44 (0) 208 994 4725

For our corporate and prospective customers

You can reach our AirPlus Service Teams via our contact form.

For our cardholders:

Please use this contact form to contact our AirPlus Service Team for cardholders.
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Finger print representing the security aspect of strong customer authentification (SCA)

Play it safe. With AirPlus.Strong Customer Authentication (SCA) mandatory from January 1, 2021

What does EU directive PSD2 change?

The EU directive PSD2 SCA (incl. two-factor authentication, or 2FA), was initially scheduled for full enforcement on September 14, 2019, however the, FCA (Financial Conduct Authority) extended the deadline for implementing Strong Customer Authentication (SCA) for e-commerce transactions to 14 March 2022. Nevertheless, with this directive the EU legislature’s response to the increasing digitalisation of European payment transactions and is designed to strengthen consumer protection by promoting the introduction of technical innovations and increasing legal certainty.

What do 2FA and SCA really mean?

SCA is one of the key points of PSD2, the EU’s revised payment service directive, and requires you to verify your identity with two independent factors whenever accessing accounts, making electronic transactions, or involving third-party service providers.

SCA requires all online and card payments to be confirmed independently in two of the following three categories: knowledge (such as a password or PIN), possession (such as a message to your phone), and inherence (a biometric method such as your fingerprint). It is therefore referred to as two-factor authentication, or 2FA, and makes paying by credit card even more secure by ensuring that the cardholder initiates or authorises a payment themselves.

All of your AirPlus products either fully comply with these requirements or have been exempted from 2FA by demonstrating exceptional security (such as the AirPlus Company Account and AirPlus Virtual Cards Single-use).

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