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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
Route map

Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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AirPlus Information Manager Professional Training:

Become an evaluations and analyses expert.

Professional Training for the AirPlus Information Manager

You have some experience with the AirPlus Information Manager and know how to create card portfolios and use predefined reports for Top Destinations, Top Airlines, and Transaction Fee by Travel Agency. You also have basic or advanced knowledge in the use of the Report Configurator, but you still have questions from time to time.

  • Training dates

    • Thursday, 26 April 2018, 9:30 a.m. to 5:30 p.m.
    • Thursday, 6 December 2018, 9:30 a.m. to 5:30 p.m

    The minimum number of participants is five.

  • Registration and registration deadline

    Please complete the registration form (in German only), affix your company stamp and return it to us by e-mail at aim-training@airplus.com . In most cases, you will receive a confirmation within 24 hours.

    The registration deadline is 15 business days before the session. Registrations received after the deadline will be considered depending on availability.

    Please see the registration form for the conditions for participation.

    The session is held in German.

  • Training contents and requirements

    • Practical answers/results gained from predefined reports
    • Creating individualized reports with MyReports
      • Individual-transaction reports
      • Group reports
    • Creating automated evaluations with the Scheduler
    • Granting access rights in the AirPlus Information Manager
    • Using the AirPlus Business Travel Portal as a platform
    • Obtaining answers to individual questions

    You are welcome to send your questions to aim-training@airplus.com in advance.

    Participation in a Basic Training session (Link) of the AirPlus Information Manager, or equivalent qualifications are required.

  • Location

    AirPlus International, Dornhofstr. 10, 63263 Neu-Isenburg, Germany

    How to get there .

  • Fee

    EUR 220 plus VAT

    Invoices will be sent out two weeks prior to the respective session.

  • Training dates

    • Thursday, 26 April 2018, 9:30 a.m. to 5:30 p.m.
    • Thursday, 6 December 2018, 9:30 a.m. to 5:30 p.m

    The minimum number of participants is five.

  • Registration and registration deadline

    Please complete the registration form (in German only), affix your company stamp and return it to us by e-mail at aim-training@airplus.com . In most cases, you will receive a confirmation within 24 hours.

    The registration deadline is 15 business days before the session. Registrations received after the deadline will be considered depending on availability.

    Please see the registration form for the conditions for participation.

    The session is held in German.

  • Training contents and requirements

    • Practical answers/results gained from predefined reports
    • Creating individualized reports with MyReports
      • Individual-transaction reports
      • Group reports
    • Creating automated evaluations with the Scheduler
    • Granting access rights in the AirPlus Information Manager
    • Using the AirPlus Business Travel Portal as a platform
    • Obtaining answers to individual questions

    You are welcome to send your questions to aim-training@airplus.com in advance.

    Participation in a Basic Training session (Link) of the AirPlus Information Manager, or equivalent qualifications are required.

  • Location

    AirPlus International, Dornhofstr. 10, 63263 Neu-Isenburg, Germany

    How to get there .

  • Fee

    EUR 220 plus VAT

    Invoices will be sent out two weeks prior to the respective session.

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