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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
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Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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The facts speak for themselves:
AirPlus studies and whitepapers

Read more about developments in our industry

The services and products we offer are based on insight, studies, and evaluations. The AirPlus International Travel Management Study, for example, is one of the industry’s key trend barometers. Obtain important background information on business travel and travel cost management.

Our publications:


Fusion Travel Management – Merging Eastern innovation with Western practice

Preview image AirPlus Whitepaper Fusion Travel Management

The new AirPlus White Paper sheds light on the development of travel management: New AirPlus White Paper sheds light on development of travel management: Does the future of global travel management lie in fusion travel management – the merging of skills from Asia and the Western world?

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AirPlus International Travel Management Study 2017 Part 2

Preview image AirPlus ITMS 2017 Part 2

Travel managers the world over are skeptical of new payment products from providers such as Apple or Google, even if their hesitation has lessened slightly in comparison to last year. That is the finding of the second part of the International Travel Management Study 2017.

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AirPlus International Travel Management Study 2017 Part 1

Preview of the ITMS 2017 Part 1

The first part of the German edition of the AirPlus International Travel Management Study 2017 delivers a forecast of business travel costs and bookings: For the German market, a multifaceted picture emerges.

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The Future of Corporate Travel Payments – How new-generation Digital Payments will transform managed travel

Virtual, mobile, and “invisible”: In our new whitepaper in English we describe ways to pay digitally for business travel today and in the future.

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AirPlus International Travel Management Study 2016, part 2

How do trends begin? Read more in the English edition of the second part of our 2016 study.

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AirPlus International Travel Management Study 2016, part 1

Read more about how corporate travel managers assess current trends in business travel.

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Manual: How to prepare a call for tenders when selecting a card program supplier

From preparing and processing the data to evaluating bids – our manual guides you through all the steps you need to consider when putting out a call for tenders.

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Travel & Entertainment – Payment Solutions – Advantages for Treasury – How to Improve Cooperation between Travel Managers and Treasury

Gain valuable insight into practical operations from the experience of a leader in the chemicals and plastics industry.

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AirPlus International Study on Event Management

Learn how to use an online platform in combination with the Meeting Card to reduce your costs by up to 48 percent. (German)

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Introducing a multinational payment system for travel expenses (abstract)

Learn how companies benefit from introducing a multinational travel system.

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Emerging Markets – Spotlight on Turkey and Brazil

Business travel management based on the Western model? This English whitepaper sheds light on two fast-growing countries undergoing comprehensive changes.

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Mobile Payment – changes in corporate travel and expense management

To what extent are modern organizations interested in mobile payment solutions? Read more in this study.

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More interesting facts for you:

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