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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
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Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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AirPlus Data Protection:
Your data in good hands

We take excellent care of your data

At AirPlus, all data relating to your company and your staff members is in good hands. We ensure premium security for our cards and our online products. You can trace all processing and transmission steps of your data at any time. No third parties have access to it at any time.

We comply with all the data protection laws. And have added a few rules of our own.

Be it with data protection laws, bank secrecy rules or security regulations stipulated by Mastercard or Visa: As a German company, we guarantee compliance with the highest security standards for all transactions made in Germany and abroad. In addition, we have introduced a number of measures to ensure your data is handled securely, including stringent regulations and controls for staff and third-party service providers. You also can use our products to anonymize and/or encrypt sensitive data. This is one of the reasons AirPlus has been certified in accordance to DIN EN ISO 9001 regularly since 1995.

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PCI DSS standard: AirPlus offers maximum security for credit and debit cards

As a service provider and credit-card issuer, AirPlus (respectively Lufthansa AirPlus Servicekarten GmbH) is subject to the worldwide security standard PCI DSS (Payment Card Industry Data Security Standard). Read more.

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