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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
Route map

Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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Less accounting work. Less costs:

Become an AirPlus acceptance partner

Accept AirPlus’ payment solutions. You will have more satisfied guests and more transactions.

We know from experience that suppliers and service providers who become AirPlus acceptance partners have better customer retention and, thus, more transactions. What is more: You reduce the number of your internal work steps and manual processes in your Accounting department and save money. In addition, you receive all payments centrally from AirPlus without any risk of default. AirPlus takes care of dunning for you. AirPlus’ payment solutions are easy to integrate and do not impede any standard processes for your core business.

Thinking of becoming an AirPlus acceptance partner? Your advantages at a glance:

  • More payment security

    We assume the risk of default for payments made through an AirPlus settlement solution and pay you reliably and regularly as per our agreement.

  • Less accounting work

    Because all your customers’ services, fees and purchases are paid centrally through AirPlus, you receive the money from AirPlus. You no longer have to collect receivables from individual business customers or handle your own billing and dunning.

  • Enhanced customer retention

    You allow your customers to use the payment solution they want. This complementary service is a shoo-in for increased satisfaction.

  • For travel agencies: reduced IATA guarantee

    Use AirPlus‘ settlement solutions for flight tickets to reduce cash transactions and, thus, your agency’s IATA guarantee.

  • More payment security

    We assume the risk of default for payments made through an AirPlus settlement solution and pay you reliably and regularly as per our agreement.

  • Less accounting work

    Because all your customers’ services, fees and purchases are paid centrally through AirPlus, you receive the money from AirPlus. You no longer have to collect receivables from individual business customers or handle your own billing and dunning.

  • Enhanced customer retention

    You allow your customers to use the payment solution they want. This complementary service is a shoo-in for increased satisfaction.

  • For travel agencies: reduced IATA guarantee

    Use AirPlus‘ settlement solutions for flight tickets to reduce cash transactions and, thus, your agency’s IATA guarantee.

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