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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
Route map

Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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More service for your guests, less work for you:

AirPlus Company Account and AirPlus Meeting Card

Accept AirPlus’ payment solutions. You will have more satisfied guests and simpler processes.

More than 46,000 companies around the world benefit from our central settlement solutions, the AirPlus Company Account and the AirPlus Meeting Card. Become an acceptance partner for these payment solutions and offer your guests more service and boost customer satisfaction and retention.

Advantages for your guests and your hotel

With the AirPlus Merchant Agreement, you can accept AirPlus’ settlement solutions for all the travel- and hotel-related services you offer. Your advantage: You receive payments centrally from AirPlus without any risk of default, you simplify your accounting processes, and we handle the dunning for you.

In Order to download the file, you must fill up the input with your email address

Thinking of becoming an AirPlus acceptance partner? Your advantages at a glance:

  • More payment security

    AirPlus assumes the risk of default for payments made through an AirPlus settlement solution. You receive all payments as per our agreement.

  • Less accounting work

    All hotel services are settled centrally through the AirPlus Company Account or the AirPlus Meeting Card. You no longer have to collect receivables from individual customers or handle your own billing and dunning.

  • Enhanced customer retention

    You allow your customers to use the payment solution they want. This complementary service is a shoo-in for increased satisfaction and retention.

  • More payment security

    AirPlus assumes the risk of default for payments made through an AirPlus settlement solution. You receive all payments as per our agreement.

  • Less accounting work

    All hotel services are settled centrally through the AirPlus Company Account or the AirPlus Meeting Card. You no longer have to collect receivables from individual customers or handle your own billing and dunning.

  • Enhanced customer retention

    You allow your customers to use the payment solution they want. This complementary service is a shoo-in for increased satisfaction and retention.

AirPlus is a member of the UATP
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