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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
Route map

Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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Less work. More satisfied customers:

AirPlus Purchasing Card acceptance

By accepting AirPlus’ payment solutions, you enhance your service portfolio and reduce your processing costs.

We know from experience that suppliers accepting payment with AirPlus Purchasing Cards have better customer retention and, thus, more transactions. What is more: As an AirPlus Purchasing Card acceptance location, your Accounting department has less work and fewer manual processes, not least because AirPlus takes care of dunning for you and guarantees optimal liquidity planning.

Easy to implement

The AirPlus Purchasing Card is easy to integrate and does not impede your regular delivery processes. If your company is not yet part of the AirPlus network, simply sign the agreement to become an AirPlus Purchasing Card supplier – regardless of your company’s size or system requirements.

Thinking of becoming an AirPlus acceptance partner? Your advantages at a glance:

  • More payment security

    We assume the risk of payment default for products and services paid and settled through an AirPlus solution and pay you reliably and regularly as per our agreement.

  • Less accounting work

    Purchases made by your customers are settled centrally through AirPlus and you receive the money from AirPlus. This means you no longer have to collect receivables from individual customers or handle your own billing and dunning.

  • Enhanced customer retention

    You allow your customers to use the payment solution they want. This complementary service is a shoo-in for increased satisfaction rates.

  • More payment security

    We assume the risk of payment default for products and services paid and settled through an AirPlus solution and pay you reliably and regularly as per our agreement.

  • Less accounting work

    Purchases made by your customers are settled centrally through AirPlus and you receive the money from AirPlus. This means you no longer have to collect receivables from individual customers or handle your own billing and dunning.

  • Enhanced customer retention

    You allow your customers to use the payment solution they want. This complementary service is a shoo-in for increased satisfaction rates.

AirPlus is a member of the UATP
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