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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
Route map

Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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Retain customers the professional way:

AirPlus Merchant Agreement and AirPlus Merchant Agreement Hotel

Accept AirPlus’ payment solutions to boost your sales and optimize your cash flow

AirPlus can help you achieve greater customer satisfaction and transaction volumes: With the AirPlus Merchant Agreement you can accept our payment solutions for the services your organization offers and strengthen your relationships with customers for the long term. Your customers can settle centrally all the services they purchased and simplify internal processes demonstrably.

Your benefit: simpler processes

Accepting AirPlus’ payment solutions is rewarding for your company. For example, AirPlus transfers your payments on time by the agreed-upon deadlines at no risk of default for you, and you no longer have to deal with individual debts owed by customers, or in-house dunning processes. In addition, AirPlus transmits advice notes to you in .csv or EDIFACT format so you can enter the data into your accounting systems automatically.

Keep more customers satisfied with AirPlus’ payment solutions for:

  • airlines
  • business charters
  • car rentals
  • railway companies
  • hotels and other MICE service providers
  • hotel booking platforms
  • climate protection organizations
  • online booking engines
  • airport parking
  • travel agencies
  • taxi and chauffeur services
  • visa services
AirPlus is a member of the UATP
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