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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
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Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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No matter what your job is,
our job is to simplify your travel cost management

Travel agency managers: Need-based cash flows, easy allocation of costs

Travel agencies are expected to provide ever more services. But how do you manage to provide the same good customer service when your margins are decreasing? Automate your tasks and minimize expenses with the smart solutions provided by AirPlus.

Settling business travel expenses: AirPlus Travel Agency Account and AirPlus A.I.D.A. Virtual Cards

The AirPlus Travel Agency Account has been tailored specifically to meet the needs of travel management companies so you can pay for travel services provided by low-cost carriers, railway companies, hotels and other third-party suppliers. You enhance your company’s cash flow and reduce your own risks because personal credit cards no longer need to be used. In addition, you receive a clearly structured collective invoice displaying all the company-specific additional data you requested. These invoices make it easy to allocate booked travel services to customers and reduce your workload. Moreover, you can use our supplementary payment solution AirPlus A.I.D.A., a virtual credit card, to pay service providers who do not accept the AirPlus Travel Agency Account but do accept Mastercard®.

Benefit of having an AirPlus Company Account for your corporate customers

Make customer retention more profitable: The AirPlus Company Account enables your customers to manage their travel costs saving both time and money, while your travel management company benefits from fully-automated booking processes. This means pre-payments as well as labor-consuming payment default including dunning are no longer necessary. There is more: If flight tickets are paid for through an AirPlus Company Account, your IATA guarantee is reduced, too. Our recommendation: Convince your customers to use the AirPlus Company Account to pay for all their travel expenses centrally.

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Convenient data collection for travel management companies

Extend your service offerings for your customers: Additional customer-specific data fields on AirPlus Company Account invoices help you enhance the quality of your invoices and facilitate allocation and analysis of all travel expenses. The additional data fields including cost center and staff ID can be selected on demand and saved in the customer’s profile. Alternatively, data, such as project numbers, can be collected separately for each process as well.

Learn more

Read more about our solutions for your travel cost management:

AirPlus is a member of the UATP | AirPlus Corporate Cards are MasterCards
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