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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
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Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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AirPlus A.I.D.A. Virtual Cards:
Your virtual credit card for ad hoc purchases

Easy cost settlement even with occasional suppliers

What if your Product Management team wants to purchase tickets for a trade fair over the Internet? Generally not a problem – except that most online providers of software, image material, studies, event tickets and similar products require immediate payment online. These purchases generally cannot be processed through your procurement system.

Virtual solution

AirPlus A.I.D.A. Virtual Cards is the optimal solution for purchases that cannot be processed through your procurement system. Use this virtual Mastercard® to pay for one-time purchases on demand.

Uniquely secure

The principle of AirPlus A.I.D.A. Virtual Cards is simple: In the AirPlus Business Travel Portal you generate unique Mastercard® numbers as needed for your purchases worldwide. For enhanced security, every card number can be restricted for a specific purpose.

The pilot stage is underway

Before launching it, AirPlus tests every solution thoroughly. AirPlus A.I.D.A. Virtual Cards for Procurement Management currently are at the pilot stage, which is why expenses are settled through a dedicated AirPlus Company Account rather than an AirPlus Purchasing Card. With AirPlus A.I.D.A. Virtual Cards for Procurement Management, you also receive a clearly structured collective invoice that includes all additional transaction data for your analyses.

Your advantages at a glance

  • Worldwide acceptance

    AirPlus A.I.D.A. Virtual Cards are so flexible that you can pay at any location in the world that accepts Mastercard®. In 2015, AirPlus’ virtual credit card was used for payment in 192 countries around the globe.

  • Secure payment and control

    You can define a maximum amount or period of validity for the credit card numbers you generate.

  • Improved processes

    Additional transaction data make it easier to allocate invoices and bookings. Because all expenses are settled centrally, you no longer have to deal with time-consuming, error-prone travel expense reports.

  • Full transparency

    For every virtual card, AirPlus offers up to 15 fields for your detailed additional data including cost centers or staff IDs. All payments and additional information are itemized in one list.

  • Worldwide acceptance

    AirPlus A.I.D.A. Virtual Cards are so flexible that you can pay at any location in the world that accepts Mastercard®. In 2015, AirPlus’ virtual credit card was used for payment in 192 countries around the globe.

  • Secure payment and control

    You can define a maximum amount or period of validity for the credit card numbers you generate.

  • Improved processes

    Additional transaction data make it easier to allocate invoices and bookings. Because all expenses are settled centrally, you no longer have to deal with time-consuming, error-prone travel expense reports.

  • Full transparency

    For every virtual card, AirPlus offers up to 15 fields for your detailed additional data including cost centers or staff IDs. All payments and additional information are itemized in one list.

Read more about our solutions for your procurement management:

AirPlus is a member of the UATP | AirPlus Corporate Cards are MasterCards
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