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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
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Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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AirPlus A.I.D.A. Virtual Cards:
Enhance acceptance of your AirPlus Meeting Card

Flexible payment worldwide, central settlement

The AirPlus Meeting Card is a comprehensive solution for settling your event costs that saves you time and money. However, the AirPlus Meeting Card is not yet accepted by all service providers. Especially when booking a hotel, in most cases you will be required to provide a credit card number.

On-demand credit cards

AirPlus A.I.D.A. Virtual Cards are the flexible extension to your AirPlus Meeting Card. As the virtual edition of a Mastercard®, it is issued to pay for a predefined travel service only. The principle is simple: You generate Mastercard numbers for a specific purpose and use them to pay for your travel services worldwide.

Enhanced convenience for settling and analyzing your expenses

All expenses made with AirPlus A.I.D.A. Virtual Cards are settled centrally through the AirPlus Meeting Card and are itemized on one clearly structured collective invoice. Additional information such as cost centers, event names or project numbers make settling and analyzing costs easy as one, two, three.

In Order to download the file, you must fill up the input with your email address

Mobile A.I.D.A. on the go

Mobile A.I.D.A. is an AirPlus app for smartphones you can use to generate Mastercard numbers at any time. The app displays a virtual MasterCard® number and the CVC on your smartphone. You can use this data to book travel services which then will be settled centrally through a predefined AirPlus Meeting Card.

Read more about our solutions for your travel cost management:

AirPlus is a member of the UATP | AirPlus Corporate Cards are MasterCards
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