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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
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Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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AirPlus A.I.D.A. Virtual Cards:
convenient and secure payment with AirPlus’ virtual credit card

Stay flexible, settle your expenses centrally

Providing credit cards to staff members who travel infrequently is not a good use of company resources. Asking your travelers to pay upfront for travel expenses using their own private credit cards is inconvenient and complex. Nevertheless, credit cards are indispensable for paying for hotels, train tickets or rental cars while on business trips.

Virtual and fast

AirPlus A.I.D.A. Virtual Cards is the optimal solution: With the virtual edition of a Mastercard® you can generate an individual Mastercard® number separately for every transaction and use these numbers to pay travel expenses worldwide.

Extensive security anytime, anywhere

Every card number can be limited to a specific purpose. In addition, you can add restrictions including a maximum amount, period of validity, and currencies. This makes AirPlus A.I.D.A. Virtual Cards extremely secure and flexible and you can offer it to staff members who do not have a corporate card or to external service providers traveling at your expense.

Enhanced convenience for settling and analyzing your expenses

All expenses made with AirPlus A.I.D.A. Virtual Cards are settled centrally through the AirPlus Company Account and are itemized on one clearly structured collective invoice. Additional information and clear allocation of payments and bookings make settling and analyzing costs easy as one, two, three.

Your advantages at a glance

  • Worldwide acceptance

    AirPlus A.I.D.A. Virtual Cards are so flexible that you can pay at any location in the world that accepts Mastercard®. In 2015, AirPlus’ virtual credit card was used for payment in 192 countries around the globe.

  • Secure payment and control

    You can define a maximum amount or period of validity for the credit card numbers you generate.

  • Improved processes

    Booking and reservation numbers and other travel-related data make it easier to allocate invoices and bookings. Because all travel services are settled centrally, you no longer have to deal with time-consuming, error-prone travel expense reports.

  • Full transparency

    For every virtual card, AirPlus offers up to 15 fields for your detailed additional data including cost centers or staff IDs. All payments are settled centrally and consolidated with the additional data in one clearly structured overview.

  • Worldwide acceptance

    AirPlus A.I.D.A. Virtual Cards are so flexible that you can pay at any location in the world that accepts Mastercard®. In 2015, AirPlus’ virtual credit card was used for payment in 192 countries around the globe.

  • Secure payment and control

    You can define a maximum amount or period of validity for the credit card numbers you generate.

  • Improved processes

    Booking and reservation numbers and other travel-related data make it easier to allocate invoices and bookings. Because all travel services are settled centrally, you no longer have to deal with time-consuming, error-prone travel expense reports.

  • Full transparency

    For every virtual card, AirPlus offers up to 15 fields for your detailed additional data including cost centers or staff IDs. All payments are settled centrally and consolidated with the additional data in one clearly structured overview.

Mobile A.I.D.A. on the go

Mobile A.I.D.A. is an AirPlus app for smartphones you can use to generate Mastercard® numbers at any time. The app displays a virtual Mastercard® number and the CVC on your smartphone. You can use this data to book travel services which then will be settled centrally through a predefined AirPlus Company Account.

AirPlus A.I.D.A. hotel data enrichment

Take advantage of the AirPlus A.I.D.A. integration into the hotel booking portals HRS und hotel.de.
Learn more

Learn more about our solutions for your travel cost management:

AirPlus is a member of the UATP | AirPlus Corporate Cards are MasterCards
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