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Call us!

If you have any questions or need more information, please call the AirPlus Service Teams.

Hotline for cardholders:
+49 (0)8 51.21 36-92 50
Hotline for companies:
0 61 02.2 04-4 44

AirPlus Card Service

Have you lost your AirPlus card?
If you have lost your AirPlus card, cancel it immediately to avoid card abuse. Call the AirPlus Service team at
+49 (0)8 51.21 36-92 50
or the central emergency hotline at
116 116
Do you have questions regarding your AirPlus cards or card statements?
Call us at
+49 (0)8 51.21 36-92 50

Contact us by mail!

Contact information for companies:
You can reach the AirPlus Service team using our contact form or by e-mail at btm@airplus.com .
Our mailing address:
Lufthansa AirPlus Servicekarten GmbH, 63258 Neu-Isenburg, Germany
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Contact information for cardholders:
You can reach the AirPlus Card Service team at card@airplus.com or by regular mail at AirPlus Corporate Card Service, Postfach 1309, 94003 Passau, Germany
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AirPlus A.I.D.A. Virtual Cards:
Hotel Data Enrichment

Less work. More transparency

Whether you want to reserve a hotel room over a booking platform, through your travel agency or by phone, the virtual AirPlus A.I.D.A. credit card is the ideal payment tool.

Automation throughout

The special feature of the virtual AirPlus A.I.D.A. credit card is its completely automated and electronic end-to-end process – from booking to paying to transmitting your electronic invoice data that is displayed in detail thanks to A.I.D.A. Hotel Data Enrichment.

Optimal transparency

The amount of data on your invoice now exceeds the additional data such as cost centers and project numbers you have used so far. A.I.D.A. Hotel Data Enrichment makes it possible to itemize your invoice to show detailed information of hotel costs such as costs for breakfast, parking and other services and to see the gross amount, VAT and net amount. We can offer you this service together with the booking platforms HRS and hotel.de. AirPlus is the first and only central settlement solution integrated into the booking platforms HRS and hotel.de.

This is how you benefit from AirPlus A.I.D.A. integrated into the booking platforms HRS and hotel.de:

  • Integration into booking systems
    When booking, you can select AirPlus directly as the means of payment. A virtual credit card then is generated and used automatically.
  • Centralized payments
    You can use the virtual A.I.D.A. credit card solution around the globe; payment of hotel invoices is ensured automatically. All expenses are settled through a central account.
  • Data enhancement
    You receive one single digital invoice with all details and full transparency based on your transaction data and the enhanced data delivered by HRS or hotel.de.

Advantages for the company

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