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If you have any questions or need more information, please call the AirPlus Service Teams.


Hotline for cardholders:
+49 (0)8 51.21 36-92 50

Hotline for companies:
0 61 02.2 04-4 44

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AirPlus in Facts & Figures

AirPlus at a glance

Corporate name:
Lufthansa AirPlus Servicekarten GmbH

Managing Directors:
Patrick W. Diemer (Chairman)
Roland Kern

Chairman of the Supervisory Board:
Ulrik Svensson, Deutsche Lufthansa AG

Headquarters:
Neu-Isenburg, Germany

Founded:
1989

Employees worldwide:
1,333

Licenses:
UATP, Visa, Mastercard

Status:
Payment institution under the control of the Federal German Financial Supervisory Authority

Invoicing volume worldwide (2016):
EUR 14 billion

Transactions processed worldwide (2016):
167 million

Product portfolio:
Worldwide

Country-specific AirPlus solutions:
In more than 60 countries

Customers (2016):
49,000 corporate customers worldwide

Airline partners:
Air China
Austrian Airlines
Lufthansa
Luxair
Swiss International Air Lines
TAP Portugal
Singapore Airlines
United Airlines

Quality management:
DIN EN ISO 9001:2008
Lufthansa AirPlus has been certified to DIN EN ISO 9001 since 1995.
This makes AirPlus one of the first financial service providers to be fully certified.
Through its system of quality management, AirPlus ensures that its products and services meet customer expectations at all times. Furthermore, focus is placed on the continual improvement of products and services for customers.

Security requirements concerning the provision of payment services
Lufthansa AirPlus Servicekarten GmbH is a licensed payment institution pursuant to Section 8 clause 1 of the German Act on the Supervision of Payment Services (Zahlungsdiensteaufsichtsgesetzes, ZAG) and as such is subject to the regulations of the ZAG and the control of the Federal German Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) .
Pursuant to Section 13 of the ZAG (security requirements concerning the acceptance of monies as part of the provision of payment services), as part of its provision of payment services, Lufthansa AirPlus Servicekarten GmbH must secure monies accepted from users of its payment services or other payment services providers. These monies may not be mixed with other monetary amounts and must either be deposited in an open escrow account held with a secure credit institution or invested in secure liquid assets, provided they are still in the possession of the payment institution at the end of the business day following the date they were received. Alternatively, these monies may be secured through insurance or comparable guarantee taken out with a third-party institution entitled to conduct business within the scope of the ZAG, or through a monetary amount equal to the amount that would have had to be held separately if not for the insurance or comparable guarantee.
Since Lufthansa AirPlus Servicekarten GmbH secures the aforementioned monies received from customers through a bank guarantee, it is in compliance with the statutory security requirements pursuant to Section13 of the ZAG.
The warrantor is UniCredit Bank AG, Am Tucherpark 16, 80538 Munich, Germany.

The inclusion of Lufthansa AirPlus Servicekarten GmbH in the register of payment institutions pursuant to Section 30 of the ZAG can be viewed on the BaFin homepage.

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