board icn-card check facebook globe linkedin links links1 login mail paper pfeil pfeil_dropdown icn-phone print rechts rechts1 schluessel suche telefon twitter x xing youtube Information Outlook / Mail Google+

Phone service

Our AirPlus Customer Service is there to assist you whatever the question.
+41 (0)43 210 37 50

Cardservice for AirPlus Corporate Card cardholders

You have questions concerning your Card or the AirPlus Portal? We are here for you.
+41 (0) 44 55 10 560

E-mail service

Our AirPlus Customer Support is there to assist you whatever the question:
To top
Lock representing the security aspect of strong customer authentification (SCA)

Play it safe. With AirPlus
Strong Customer Authentication (SCA) mandatory since January 1, 2021 in the EU neighboring countries

What does EU directive PSD2 change?

EU directive PSD2 SCA (incl. two-factor authentication, or 2FA), already valid since September 14, 2019, came into force on January 1, 2021 in our EU neighboring countries, permanently changing payment behavior and related requirements. This directive is the EU legislature’s response to the increasing digitalization of European payment transactions and is designed to strengthen consumer protection by promoting the introduction of technical innovations and increasing legal certainty.

What do 2FA and SCA really mean?

SCA is one of the key points of PSD2, the EU’s revised payment service directive which applies for our EU neighbors, and requires you to verify your identity with two independent factors whenever accessing accounts, making electronic transactions, or involving third-party service providers.

SCA requires all online and card payments to be confirmed independently in two of the following three categories: knowledge (such as a password or PIN), possession (such as a message to your phone), and inherence (a biometric method such as your fingerprint). It is therefore referred to as two-factor authentication, or 2FA, and makes paying by credit card even more secure by ensuring that the cardholder initiates or authorizes a payment themselves.

All of your AirPlus products either fully comply with these requirements or have been exempted from 2FA by demonstrating exceptional security (such as the AirPlus Company Account and AirPlus Virtual Cards Single-use).

To top

Image rights