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If you have any questions or would like more information, please don't hesitate to contact us.

Hotline for cardholders of an AirPlus Corporate Card
(for help, questions, lost and stolen cards)
+32 (0) 2 4000 150

+352 (0) 278 710 8 1

Hotline for Program Managers and other corporate customers:
+32 (0) 2 550 88 88

Get in touch via email!

Email address for cardholders of an AirPlus Corporate Card

Email Address for Program Managers and other corporate customers:
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Fingerprint representing one of the biometric options of strong customer authentication (SCA)

Play it safe. With AirPlus.Strong Customer Authentication (SCA) mandatory since January 1, 2021

What does EU directive PSD2 change?

EU directive PSD2 SCA (incl. two-factor authentication, or 2FA), already valid since September 14, 2019, came into force on January 1, 2021, permanently changing payment behavior and related requirements. This directive is the EU legislature’s response to the increasing digitalization of European payment transactions and is designed to strengthen consumer protection by promoting the introduction of technical innovations and increasing legal certainty.

What do 2FA and SCA really mean?

SCA is one of the key points of PSD2, the EU’s revised payment service directive, and requires you to verify your identity with two independent factors whenever accessing accounts, making electronic transactions, or involving third-party service providers.

SCA requires all online and card payments to be confirmed independently in two of the following three categories: knowledge (such as a password or PIN), possession (such as a message to your phone), and inherence (a biometric method such as your fingerprint). It is therefore referred to as two-factor authentication, or 2FA, and makes paying by credit card even more secure by ensuring that the cardholder initiates or authorizes a payment themselves.

All of your AirPlus products either fully comply with these requirements or have been exempted from 2FA by demonstrating exceptional security (such as the AirPlus Company Account and AirPlus Virtual Cards Single-use).

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