AirPlus is the service and credit-card company for your business travel management. The company’s headquarters are in Neu-Isenburg, Germany.
The protection of your personal data is very important to us and we want you to feel comfortable when visiting our sites. Our biggest concern is the protection of your privacy when processing personal data and we monitor this very closely in any business operations.
AirPlus respects the privacy of all customers and takes appropriate steps to process and transmit customer data in a confidential and secure manner. Protection of the confidentiality of these data is an important quality criterion for us. Within the framework of our services, we process a great amount of personal and confidential data about our customers and contract companies. These include:
(1) Personal information (names and addresses, etc.)
This information is capable of identifying you. It is reported when your personal information is processed by us. We collect and process no data relating to you personally, unless you have given us express permission to do this.
(2) Statistical data
All information that relates to general statistics, such as webpage traffic and demographics. It is not possible to identify you by means of these data.
Information about data collection (personal data)
AirPlus saves, processes and transfers the collected personal data of its customers only for fulfilling its own business purposes and for the purposes of carrying out contracts offered by or made with AirPlus, including contracts entered into by AirPlus with hotel, airline or other business partners. AirPlus does not make any other use of this information without your consent, unless your consent is not required under applicable law.
Your data is collected through the filling out of the application mask. With your registration you are agreeing to the processing and transference of your data according to these Privacy Statements.
For the processing of your data we also use external service providers. They are only allowed to process the data of the AirPlus customers according to the directives that AirPlus has given them. The processing serves the exclusive purpose of making sure that your contract is carried out correctly.
We save the time at which you log in, as well as your activities, in order to be able to help you more quickly. We use this data anonymously for the improvement of our online offers. We are obligated to delete such collected data after 3 months at the latest.
In order to fulfill this purpose, all our employees are obligated in a written declaration to only process and use the data they have access to during their work. Anything else is expressly forbidden.
We are licensed as a financial institution in accordance with German law and are subject to the surveillance of the Commissioner for Data Protection of Hesse (Hessischer Datenschutzbeauftragte).
In carrying out our work, we use appropriate data protection technology that protects our customers against unauthorized access:
Information on data collection (statistical data)
Other information that does not relate to you personally will be collected and used by AirPlus and can be communicated to third parties. Statistical and demographic data contain no personal details that would make it possible to identify you.
Information on online security
The secure transmission of all personal data is our highest priority. For this reason the security-relevant data within the AirPlus Instant Online Access is encoded before transmission.
Do you have concerns about the transfer of your credit card data? Your credit card details are automatically encrypted and can only be decoded by an authorized computer. The most up-to-date security standards are used in encoding the data transference of all security-relevant pages.
Cookies are small text files sent by web servers (e.g., the web server of www.airplus.com) to your browser when you visit websites. Session cookies can collect information on your actions during one specific browser session, at the end of which they expire. In contrast, permanent cookies are saved on your computer even after a browser session has been closed and they can collect information on your settings or actions on several websites.
Depending on your browser settings, cookie files are either saved or rejected. If the files are saved, our web server will recognize your computer on your next visit or when you switch between password-protected functions and you will not have to re-enter specific information. In this way, cookies facilitate the use of websites that require users to enter information. In addition, cookies help us customise your visit to our website to the greatest extent possible.
If you do not want cookies to be used, please deactivate them. You can set your browser so that it receives our cookies, or you can use our website without the cookie function in which case the text you enter into forms on our website will not be saved for future inquiries and you will be required to provide your information again on your next visit.
Your browser already may be set so that it warns you every time it receives a cookie. Because the identification cookie must be sent every time you access a page on our website, these warnings can be very disruptive. You can define the cookie settings for each individual website separately.
For more information on the use and deactivation of cookies, please refer to www.youronlinechoices.com.
Regardless of the cookies saved, for security reasons you must log onto our website every time you access a password-protected section.
In addition to installing the browser add-on, there is another way to prevent Google Analytics from collecting data. This alternative may be of particular interest to users of mobile devices. Please click this link Opt out of Google Analytics to install an opt-out cookie that prevents data tracking on this website. The function will remain in force until the cookie has been deleted. Once the cookie is deleted, all you need to do is open the link again.
Links to AirPlus’ offerings on social media
Links on airplus.com to any of our offerings on our social media pages, for example, Facebook, are links to other providers’ sites and are not used to transmit any personal information to such other providers. However, please note that third-party online offerings generally can identify at least the source of a visiting user. Since AirPlus cannot influence the way third parties process their data, AirPlus’ data protection policy does not include third-party websites.
Social media buttons
In diverse sections of its website, AirPlus gives you the opportunity to disseminate content in social media and/or to share such content. This is a convenient alternative to copying and sending links.
To this end, this website uses Shariff, the social sharing button developed by c’t magazine. Shariff shields your privacy from the users of social media sites such as Facebook, Google+ and Twitter. Users can share pages with friends with just one click.
Shariff enables you to use social media without compromising your privacy unnecessarily. Shariff replaces the social networks’ typical share buttons and protects your browsing behaviour against the curious eyes of those around you. Still, it only takes one click on the button to share information.
Every time a site is accessed, social media buttons typically transmit user data to Facebook and other networks along with precise information on your browsing activities (user tracking), even if you are not logged in or a registered user of that particular social network. In contrast, the Shariff button does not establish direct contact between the network and the user until the user clicks it. In this way, Shariff prevents you from leaving a digital trace on every site you visit.
Please note that AirPlus does not have any knowledge about or means to influence how social media use the information you share or whether this information is provided to other websites. AirPlus recommends you read every site’s data protection policy carefully.
Your privacy is important to us and we know that how we collect, hold, deal with and protect your personal information is important to you.
Lufthansa AirPlus Servicekarten GmbH ("AirPlus", "us" or "we") is committed to protecting your privacy. Please read this policy carefully as it sets out important information regarding how we collect, hold, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth).
Please visit our website regularly to review this policy as we update this policy from time to time.
AirPlus is the service and credit-card company for your business travel payment. The company’s headquarters are in Neu-Isenburg, Germany. AirPlus is a global specialist, dedicated to business payment solutions for corporate customers.
What are the main consequences for me if I do not provide my information?
You are not required to give us your information. However, if you do not give us your information (including your personal information) we may not be able to properly provide our services to your company.
What kinds of information do we collect?
To enable us to fulfil our responsibilities and otherwise provide our services to your company, we need to collect certain information from certain individuals. The kinds of information we collect include:
1. Identification details for directors and officers of the corporate account owner (such as name, address and other contact details);
2. If the company has shareholders we are obliged to trace the beneficial ownership of the company which means we may collect the name, address of directors and officers of the parent or related companies.
3. Travel data of employees when AirPlus credit cards are used for business travel payment.
How do we use your information?
AirPlus collects, holds, uses and discloses the personal information of individuals only for fulfilling its own business purposes and for the purposes of carrying out contracts offered by or made with AirPlus, including contracts entered into by AirPlus with hotel, airline or other business partners.
Additionally, we may collect, hold, use and disclose an individual's personal information so we can:
1. Develop and price our services;
2. Develop new services;
3. Conduct and improve our business and improve the user experience;
4. Identify the usage of the travel services by certain employees of the company;
5. Manage our relationship with your company;
6. Comply with our legal obligations and assist government and law enforcement agencies or regulators;
7. Manage various risks we confront.
AirPlus does not make any other use of this information without the consent of the individual unless required or permitted by applicable law.
How do we collect your information?
We collect personal information by various means including telephone, fax and through our website. We may also collect information through our affiliated organisations, our staff and through our contracted agents and other third party service providers.
We may need to ask certain individuals such as directors (or others) further questions so we can properly deal with company inquiries and otherwise provide our services to the company. Wherever practicable, we will ask for the information directly but we will usually collect personal information about you from the company representative who must take reasonable steps to notify you (1) that we have done so and (2) the circumstances of the collection.
If we are required by Australian law and/or by a court or tribunal to collect and/or disclose an individual's personal information, we will notify the individual (1) that we have done so and (2) the fact that the collection/disclosure is required and (3) the details of the Australian law and/or court or tribunal that requires or authorises the collection and/or disclosure of your personal information.
How do we keep your information secure?
The security of all information we collect, hold and disclose is of paramount importance to us. We keep both hardcopy and electronic records on our premises and electronic systems as well as with trusted contracted agents and other third party service providers. We take reasonable steps to ensure personal information is secure, including:
1. Having training measures in place to ensure our staff understands our policies and how to protect your information;
2. Maintaining an up-to-date data management policy which applies to all employees who handle your information;
3. Maintaining the security of our premises (including by use of alarms, cameras and other measures) and our systems (including by use of passwords, firewalls, virus scanning tools and other measures);
4. Wherever practicable, not reasonably required for the provision and improvement of our services and not otherwise prohibited (including by law) only keeping your personal information for as long as is required.
Who do we disclose your information to?
Unless we are permitted or required to provide your information to others by law, by court order or to investigate suspected fraud or other unlawful activity or to investigate or prevent damage or injury to persons or property, your information will only be seen or used as specified in this policy including by:
1. Persons working in or for us;
2. Our trusted third party service providers.
We save the time at which the company or the travel agents log in, as well as your activities, in order to be able to help more quickly. We use this data anonymously for the improvement of our online offers. We are obligated to delete such collected data after 3 months at the latest. In order to fulfil this purpose, all our employees are obligated in a written declaration to only process and otherwise use the data they have access to during their work. Anything else is expressly forbidden.
We are licensed as a financial institution in accordance with German law and are subject to the surveillance of the Commissioner for Data Protection of Hesse, Germany.
Personal information collected in Australia will be processed and stored outside of Australia, in the data center of AirPlus’ headquarters in Germany.
From time to time we may send information overseas, including through use of our contracted agents and third party service providers which may hold some data outside of Australia. Where we do so, we always seek to ensure your information is secure and is otherwise dealt with in accordance with proper data management standards. Where we do send your information overseas, the countries are likely to include: Germany.
Information on data collection (statistical data)
Other information that does not relate to an individual personally will be collected and used by AirPlus and may be communicated to third parties. Statistical and demographic data contain no personal details that would make it possible to identify a specific individual.
How can you access, update or correct your information?
Subject to any legal rights or restrictions we would be happy to advise you if you believe we are holding your personal information. Please contact us directly on AirPlus International, 189 Kent St, Level 3, Sydney, NSW, 2000, phone (02) 8324-5670, email Australia@airplus.com, during our operating hours (8am to 5pm on business days) to make any such requests.
If you believe there are errors in our records about you, please let us know and we will be happy to investigate and (where reasonably practicable) correct any inaccuracies.
How do I make a complaint?
While we always endeavour to get things right, we accept that we can get things wrong. If you have a complaint regarding your privacy, you may make a complaint and we will investigate your concerns.
To make a complaint, please contact us directly on AirPlus International, 189 Kent St, Level 3, Sydney, NSW, 2000, phone (02) 8324-5670, email Australia@airplus.com , or at any of our contact details made available on our website.
If you are not satisfied with our handling of your complaint, you may complain to the Privacy Commissioner.
Public register of procedures regarding the processing of personal data
Pursuant to §4g II pg. 2 of the BDSG (German Data Protection Act) a data protection officer will provide information regarding data appearing in points 1 - 8 of this document in accordance with §4e sentence 1 BDSG upon request presented in an appropriate fashion.
1. Name of the responsible post:
Lufthansa AirPlus Servicekarten GmbH
2. Business Manager:
Patrick W. Diemer (Chairman) and Andreas Hagenbring
3. Address of the responsible post:
Lufthansa AirPlus Servicekarten GmbH
If you have any questions regarding data protection in connection with our website or the services we offer on our website, please contact our Data Protection Officer at
Lufthansa AirPlus Servicekarten GmbH
Datenschutzbeauftragter / Data Protection Officer
4. Protection of data collection, processing or use:
The company’s objectives are:
1. To provide payment services including, but not limited to, participating in the payment card business, the payment authentication business, the in- and outgoing payment business, the debit note business, the bank transfer business including or excluding the management of payment accounts and including or excluding the granting of credits in connection with the management of payment accounts;
2. To participate in payment systems;
3. To store and process data, process cards on behalf of third parties, develop, create and distribute software, provide consultation services, process invoice data in electronic formats, operate and market online portals (for example, for business travelers and travel managers), distribute card terminals, operate a print shop and a letter shop, customize customer and service cards, provide logistics and fulfillment services, provide services for third-party programs for customer retention, provide barter cards for the compensation business;
4. To make use of usage rights regarding traffic infrastructure including acquiring and selling these rights, for example, for toll roads, parking spaces, ferries, tunnels, etc.
5. To market services provided by the company or by third parties.
Data collection, processing and use of personal data occur only for carrying out business of Lufthansa AirPlus Servicekarten GmbH.
5. Description of groups of persons affected and their related data or data categories:
Essentially, Lufthansa AirPlus Servicekarten GmbH captures, maintains and uses data for the following groups of people to the extent that this is necessary to fulfill the purposes specified in 4:
6. Recipients or categories of recipients to whom data may be disclosed:
Public service authorities where high-priority legal regulations demand, external contractors according to §11 BDSG, as well as external offices and internal Lufthansa AirPlus departments, for fulfilling the purposes specified in 4.
7. Statutory periods for deleting data:
After expiration of storage obligations and periods as decreed by regulatory authorities, the relevant data is routinely deleted. Any data to which this does not apply is deleted if it is not needed for the purposes specified in 4.
8. Planned transmission of data to other countries:
Data are transmitted to authorities, customers and suppliers in various countries within the context of conducting transactions that fulfil the business purpose in accordance with the above-named international regulations.
Lufthansa AirPlus Servicekarten GmbH
Data Protection Officer