Our customer needed to proactively manage the payment of its business travel program. The teams involved required full control and around the clock tools to ensure visibility over all travel spend with the ability to track spend as it occurred and analyse the data by region, function and employee.
Up until 2012, the company used a manual and labour intensive process to manage all payments taking up to three days to process the reconciliation of travel expenses.
AirPlus International worked closely with the customer to deliver a customised end-to-end payment solution to fulfill both its financial requirements as well as to comply to the regulation in regards to financial practices applied in the medical industry.
AirPlus centralised billing and automated solution answered both of the customer’s main concerns: saving time on reconciliation while providing greater visibility, control and reporting capability over all travel spend.
“At the click of a button we can access reports which enable us to interpret and share data easily. For example we can provide a breakdown by country, allowing us to recharge each country easily.”
In the last few years, the company has grown substantially with a subsequent increase in travel. The AirPlus International solution has allowed for the company to scale, and ensured that the reconciliation process hasn’t become more onerous over time. A key benefit of the AirPlus solution is that it enables businesses to grow and continue to facilitate reconciliation and control, no matter the size of their travel program.
The customer suggested that the relationship with AirPlus International is what contributed to the program’s success.